Kundcase

QUEEN ELIZABETH HOSPITAL

When South Australian Hospital Needed Cure for Overweight Filing System, They Called Recall™ for Help

Customer Profile
Queen Elizabeth Hospital is a 311-bed public hospital in the western suburbs of Adelaide. It is one of South Australia’s leading acute referral, teaching and research centers affiliated with the University of Adelaide and the University of South Australia. The hospital is widely recognized for its achievements in cardiology, hematology/oncology and surgery.

The Challenge
Over the years, Queen Elizabeth Hospital had accumulated more than 400,000 patient files that had become increasingly disorganized.
Files often went missing, and searching for past records was a time-consuming task. The volume of stored files also presented a workplace hazard that could violate Occupational Health and Safety regulations. The hospital contacted their Recall account manager for an urgent solution.

The Recall Solution
Recall quickly developed an innovative and cost-effective remedy to the hospital’s overcrowded filing system.

Recall immediately reduced the number of physical files stored at the hospital through the cataloging and transport of files to a nearby Recall facility for secure storage.

A Recall ReQuest® Web account was established for the hospital that allowed the staff to efficiently manage their own files online as well as request the delivery of any files stored at Recall at any time.

Queen Elizabeth Hospital
Recall also instituted a simple and efficient data-entry system for the hospital, empowering the staff to quickly scan and file paperwork online to significantly reduce the amount of file storage space needed at the hospital.

The Results
To date, more than 18,000 case notes have been transferred to Recall for secure storage, greatly reducing the risk to staff in the hospital’s file storage areas.
The hospital staff is now able to quickly locate and retrieve any file in the ReQuest Web system, thanks to a searchable database that has been customized to the hospital’s unique medical terminology.

Benefits from Recall’s new systems and services for Queen Elizabeth Hospital:
• Cleaner and more precise filing system

• Much safer work environment

• High-tech filing system that minimizes staff error
• Happier and more productive administrative staff

Recall Folder

RESOURCES

Recall Case Study

INFOGRAPHIC

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Overview of how to maintain a strict chain of custody from pickup and transport to destruction of secure documents and media.

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Recall Case Study

BROCHURE

SECURE DESTRUCTION SERVICES

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VIDEO

SECURE DESTRUCTION SERVICES

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VIDEO

TOUR A SECURE DESTRUCTION FACILITY

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Recall Case Study

CASE STUDY

GOLD COAST HEALTH

Recall™ helped Gold Coast Health develop a comprehensive document-reduction scheme handle more than 5,000 cartons of administrative files and implemented a solution in a span of just four weeks.

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